Kia KX3 2015-2017 (10.1" Screen)

We offer return or refund ONLY due to our product defects, so please make sure you order the right product before you precede the payment.

 

What’s the process to Return for a Refund or Replacement?

Customer should report the product defect case to UGAR within 7 days after the unit was received. After you report the problem to UGAR customer service and your return & refund request has been justified, you should send out the package in 7 days after our confirmation, otherwise, your return & refund request will be cancelled.

 

Customers need to pay postage fee first to send the unit back according to UGAR requested. We offer a maximum payout of US$20 for the freight compensation. We will refund the cost of your original payment or exchanging other models after we receive the package and complete the condition check including accessories.

 

Note:

In most cases, items are defective due to misuse or the lack of installation knowledge. We recommend our customers to look for professional assistance before installation. We will not be responsible for any fault due to improper use or installation. If there is any question during the installation or use, please feel free to contact us and send us some pictures or videos about the problem can shorten the time in resolving the problem.

Free Shipping to Countries

USA, Canada, Australia, Germany, France, UK, Spain, Italy, New Zealand, Portugal , Argentina, Greece, Malaysia, India, South Africa, Egypt, United Arab Emirates, Saudi Arabia, Russia, Dominican Republic.

 

For those countries not in list, please directly consult our customer service.

 

Delivery Mode

EMS – 7 to 15 days (Other Countries)

ARAMEX – 5 to 10 days (Middle East)

 

Delivery Time

Shipment of items will occur within 2 business days once payment is confirmed.

 

Complete Delivery Address

When ordering, please provide the full delivery address including door number, zip codes and so on. Please provide a contact telephone number in case there are questions regarding your delivery location..

 

Order Tracking

We will arrange the shipment for your item within 2 business days after payment confirmation. Once your item is sent, an email with tracking number will be sending to you as well..

 

What should I do if I received the wrong item?

Please contact our service team within 7 days once you have received the wrong item. We will help you solve this problem as soon as possible.

We mark as a Gift to you and usually we declared value is $80, most countries needn't pay for any taxes and customs.

The Taxes, Customs VAT & Duties not included in the goods price or shipping fees, it is according to your local country policy, these charges are your own responsibility.

We offer 1 year product warranty (from the date the parcel is being sent out from our factory) including technical support, operational suggestion and aftersales service. We highly recommend our customers to contact us for any issue regarding the installation.

What will make the item's warranty become invalid?

- We do not offer warranty or support for products not bought from UGAR.

- User upgrades the firmware of a device, or open the body in an attempt to fix issues by his/her own without prior contact with UGAR customer service, or uses the device in a way that is not considered as normal condition (Condition such as accidental breakage, water leakage, disassembly, wear or tear)