We offer ONE YEAR product warranty (from the date the parcel is being sent out from our factory) including technical support, operational suggestion and aftersales service. We highly recommend our customers to contact us for any issue regarding the installation.
What will make the item's warranty become invalid?
We do not offer warranty or support for products not bought from ugar-hk.com or ugarhk.com official website.
User upgrades the firmware of a device, or open the body in an attempt to fix issues by his/her own without prior contact with U-GAR International Ltd. customer service, or uses the device in a way that is not considered as normal condition (Condition such as accidental breakage, water leakage, disassembly, wear or tear)
Please complete this form within 30 days after you received your product, otherwise, the warranty will become invalid.