UGAR 2.4G Wireless Gamepad Double Shock Joypad with USB Adapter

We offer return or refund ONLY due to our product defects, so please make sure you order the right product before you precede the payment.

 

What is the process to get a Refund or Replacement?

Customer should report the product defect to UGAR within 7 days after the unit has been received. After your request has been justified by UGAR customer service, you should send out the package within 7 days after our confirmation, otherwise, your return and refund request will be cancelled.

 

Customers should pay postage fee first and send the unit back. We offer a maximum payout of US$20 for the freight compensation. We will refund the cost of your original payment or the balance after exchanging other models.

 

Note:

In most cases, items are defective due to misuse or the lack of installation knowledge. We recommend our customers to ask for professional assistance before installation. We will not be responsible for any fault due to improper use or installation. If there is any question during the installation or use, please feel free to contact us and send us some pictures or videos about the problem which can shorten the time in resolving the problem.

Free delivery to Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Malaysia, Netherland, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States

 

For those countries not in list, please directly consult our customer service

Delivery Mode

DHL/Fedex/Yun Express 7 to 15 days

We offer 1 year product warranty (from the date the parcel is being sent out from our factory) including technical support, operational suggestion and aftersales service. We highly recommend our customers to contact us for any issue regarding the installation.

What will make the item's warranty become invalid?

- We do not offer warranty or support for products not bought from UGAR.

- User upgrades the firmware of a device, or open the body in an attempt to fix issues by his/her own without prior contact with UGAR customer service, or uses the device in a way that is not considered as normal condition (Condition such as accidental breakage, water leakage, disassembly, wear or tear)